THE IMPACT OF PROFESSIONAL CERTIFICATION OF SOFTWARE TESTERS ON THE QUALITY OF INFORMATION SYSTEMS IN THE TELECOMMUNICATIONS SECTOR

DOI: 10.31673/2786-8362.2025.015948

Abstract

The article investigates the relationship between
the level of professional training of software testers and the quality of information systems in the
telecommunications sector. The structure and requirements of international certification programs, such as
ISTQB, are analyzed, with special attention to their impact on the efficiency of software testing processes.
A comparative study of companies that have implemented personnel certification has revealed a decrease
in the number of critical system failures and an increase in the reliability of telecommunications services.
The results obtained indicate that standardized approaches to qualifying testers have a positive impact on
system performance, minimize downtime, and increase overall user satisfaction. Practical
recommendations for improving the reliability of telecommunication platforms by integrating certification
systems into human resource management and quality assurance strategies are proposed. These
recommendations can be useful for decision makers seeking to optimize software quality through targeted
investments in training and professional development of testers.
Keywords: tester certification, software quality, information systems, telecommunications, testing,
reliability, professional training

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