USING CLOUD TECHNOLOGIES IN THE DEVELOPMENT OF AN INSTANT USER SUPPORT SYSTEM BASED ON PHP AND AJAX

DOI: 10.31673/2786-8362.2025.017599

Abstract

The article reviews and
analyzes existing instant support systems, analyzes user needs and requirements for instant support. As a
result of the analysis, key functions and capabilities that should be available in the system were identified.
An instant support system based on the PHP programming language and the use of Ajax technology
to ensure speed and interactivity was designed and developed. The use of these technologies allowed for
high-speed processing of requests and providing answers without the need to reload the page, which
significantly increases the convenience of using the system.
The developed instant support system has great potential for use in various industries where it is
necessary to provide fast and high-quality user service. The possibilities for further development and
improvement of the system, in particular through integration with advanced artificial intelligence
algorithms and the development of an adaptive interface, open up new prospects for improving the quality
of service and meeting user needs.
Keywords: instant support system, requirements analysis, system development, PHP, JavaScript,
Ajax, SQLite DBMS

References
1. Stuttard D., Pinto M. The Web Application Hacker's Handbook: Finding and Exploiting
Security Flaws. NY: Wiley, 2020. 912 c.
2. Ballad T., Confer W. Securing PHP Web Applications. MA: Syngress, 2008. 304 c.
3. Snyder C., Southwell M., Owad T. PHP Security. CA: O'ReillyMedia, 2005. 428 c.
4. Barnett R.C. Preventing Web Attacks with Apache. NJ: Pearson Education, 2006. 448 c.
5. Schlossnagle G. Advanced PHP Programming. NJ: Pearson Education, 2004. 224 c.
6. Bergmann S., Priebsch S. Foundations of PHP for Web Developers. NY: Apress, 2015. 372
c.
7. Zandstra M. PHP Objects, Patterns, and Practice. NY: Apress, 2013. 536 c.
8. Nixon R. Learning PHP, MySQL & JavaScript. CA: O'Reilly Media, 2018. 832 c.
9. McDonald M., McGovern J., et al. Web Security for Developers: Real Threats, Practical
Defense. CA: O'Reilly Media, 2022. 542 c.
10. Wenz C. PHP Phrasebook. IN: Addison-Wesley, 2005. 480 c.
11. Nixon R. Modern PHP: New Features and Good Practices. CA: O'ReillyMedia, 2015. 268 c.
12. Welling L., Thomson L. PHP and MySQL Web Development. CA: Addison-Wesley, 2017.
672 c.
13. Duckett J. PHP & MySQL: Novice to Ninja. UK: SitePoint, 2017. 690 c.
14. Shiflett C. Essential PHP Security. CA: O'Reilly Media, 2005. 100 c.
15. Sklar D., Trachtenberg A. PHP Cookbook. CA: O'Reilly Media, 2014. 820 c.
16. Bergmann S., Priebsch S. PHPUnit Pocket Guide. CA: O'ReillyMedia, 2005. 120 c.
17. Ullman L. PHP and MySQL for Dynamic Web Sites. CA: PeachpitPress, 2017. 696 c.