DIGITAL CHALLENGES AND INSTITUTIONAL LIMITATIONS IN THE PUBLIC ADMINISTRATION SYSTEM OF UKRAINE

DOI: 10.31673/2786-7412.2025.028587

Abstract

The article provides a comprehensive analysis of the digital challenges
and institutional constraints that accompany the process of digital transformation of
public administration in Ukraine. Given the stateʼs strategic course towards European
integration, reforming the public administration sector, and adapting to the challenges
of wartime, digitalization is considered a key factor in the modernization of the
management system.
The study outlines the main digital challenges facing public administration:
uneven digital infrastructure between regions, fragmentation of information systems,
insufficient level of digital competencies of civil servants, weak interdepartmental
coordination, and legal uncertainty of digital processes. Institutional constraints are
identified, including: inertia of management structures focused on bureaucratic logic;
lack of regulatory support for digital initiatives; formal approach to digital services;
imitation of transparency in the absence of real control mechanisms.
In order to illustrate the real state of digitalization, examples of three landmark
national projects – «Diya», Prozorro and eHealth – are considered. Their
achievements, institutional barriers and systemic problems of scaling are analyzed.
Strategic directions for overcoming institutional barriers are outlined: updating
the regulatory framework of digital governance, implementing institutional
mechanisms for interagency interaction, developing digital competencies in the civil
service, strengthening cybersecurity and ensuring feedback with users of public eservices. The need to transition from fragmented digitalization to systemic management
of digital transformation is substantiated, which involves not only technological, but
also organizational, cultural, legal and managerial modernization.

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