NAVIGATION OF RIGHTS AND SERVICES FOR RELEASED POWS: A HUMAN-CENTERED SERVICE MODEL

DOI: 10.31673/2786-7412.2026.014710

Abstract

The paper substantiates a human-centered model for the reception of
released prisoners of war after exchange as a coherent public administration algorithm
that integrates security procedures, medical stabilization, psychological assistance, legal
navigation, documentation, and long-term social follow-up. The starting point is the
fragmentation of responsibilities across institutions, which leads to delayed decisions,
duplicated functions, and risks of secondary traumatization. Methodologically, the study
relies on systemic and institutional approaches to clarify roles, responsibilities, and
accountability, complemented by a process approach and a risk-based perspective to
identify critical points along the stages «first contact – stabilization – integration –
support – assessment» The model is operationalized through seven interconnected
reception blocks and a coordination mechanism centered on a designated responsibility
hub enabling information exchange and synchronized actions among relevant agencies
and partners. The article outlines governance instruments (regulatory, organizational,
economic, communication, and technological) and proposes evaluation metrics focused
on timeliness, accessibility of information, consistency of interagency interaction, user
experience, and sustainability of reintegration-without introducing unverified numerical
indicators. The findings can be used to design interagency protocols, reception standards,
and reintegration programs, and to improve step-by-step navigation of rights and
services for released persons.

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